Complaints, Shortages & Defective Products

Any complaint regarding shortages, damage, incorrect products, or manufacturing defects must be submitted through the SELLET app’s Complaint Ticket facility within 7 days of delivery.

A clear and uninterrupted unboxing video is mandatory for complaint verification. The customer must also provide clear photographs, product details, quantity affected, order number, and packaging evidence.

Complaints submitted after seven days or without sufficient evidence may not be accepted. Normal packaging variation, minor colour differences, or damage caused after delivery will not qualify as a defect.

Products sold as clearance, old stock, assorted stock, or non-returnable items may have restricted complaint eligibility where this is disclosed before purchase.

Approved claims may be resolved through replacement, repair, credit note, refund, or SELLET Coins, depending on product availability and the nature of the issue.

SELLET may request that the affected product and its original packaging be preserved or returned for verification.

No product should be used, altered, repaired, resold, or discarded while its complaint is under review.